Terms + Conditions
Please use our ‘Book your Stay’ or ‘Contact us’ sections on this website to request your preferred dates and accommodation, or call us on one of the telephone numbers provided.
Once the dates are confirmed by ourselves, please make your payment for the initial deposit of 40% of the fee, and this will then secure your booking. We ask you to do this within 7 days of receipt of our confirmation email. This can be paid preferably by direct bank transfer.
The balance of the final 60%, together with a damage deposit of £100 is payable no later than 8 weeks before the start of your stay. Reservations made within 8 weeks of the start date require full payment at the time of the booking.
If full payment is not made by the client 8 weeks before the start of the holiday, the Owners have the right to re-advertise those dates for sale. A refund of the deposit and other amounts paid will be made if we are able to re-let the property at the full price.
A damage deposit is required in case of damage to the accommodation or its contents. We (the Owners) will account to the Client for the damage deposit and refund the balance due within 2 weeks after the end of the rental period.
In the event of a cancellation within 8 weeks of your holiday, a refund of amounts paid (excluding initial deposit) will be made if we are able to re-let the accommodation. The Client is strongly recommended to arrange a comprehensive travel insurance policy (including cancellation cover) and to have full cover for the party's personal belongings, public liability, etc, since these are not covered by the Owners' insurance.
The maximum number to reside at any time at the property should not be more than as advertised (including all children), unless we have given written permission prior to arrival.
The Client agrees to be a considerate tenant and to take good care of the property and to leave it in a clean and tidy condition at the end of the rental period. If the property is left in an unacceptable condition, then we will make a retention from the security deposit to cover additional cleaning costs.
Please tell us as soon as possible if there are any defects in the property or breakdown of appliances. Please inform us asap of any breakages or losses of keys or contents in order that we can replace them.
The Owner shall not be liable to the Client for:
• any loss, damage or injury which is the result of negligence on the part of the client.
• any temporary defect or stoppage in the supply of public services to the property, nor in respect of any appliance in the property or gardens.
• any loss, damage or inconvenience caused to or suffered by the Client if the property 'shall be destroyed or substantially damaged' before the start of the rental period and in any such event, we shall, within 7 days of notification to the Client, refund to the Client all sums previously paid in respect of the property.
Under no circumstances shall the Owner's liability to the Client exceed the amount paid to the Owner for the rental period.
In the unlikely event that the Client needs to complain, he or she should contact us so that he or she has the opportunity to settle any problem during the stay. We cannot accept complaints made after the Client has returned home if we have not been given the opportunity to put matters right during the Client's stay